Privacy Policy — buyevenn

1. Who we are

BuyEvenn is a marketplace that connects customers planning events (weddings, receptions, and similar) with event-service vendors (photographers, caterers, decorators, and others) in India.

• Data Fiduciary: BuyEvenn, Rifahiya Mahal, Arikady, Kasaragod, Kerala, India
• Contact: buyevenn@gmail.com
• Grievance Officer: see Section 11.

2. Information we collect

2.1 Information you provide

• Account information (via Google Sign-In or Sign in with Apple): your name and email address (and, with Google, your profile picture), which the provider shares with us when you sign in.
• Phone number: collected during onboarding so vendors can contact you about bookings and enquiries.
• Location: the State and District you select, used to show relevant vendors near you. You can change this at any time.
• Vendor business information (vendor app): business name, category, service area, description, team size, experience, pricing, GSTIN, portfolio photos, and packages.
• Content you upload or send: photos and files you share in chat, portfolio images (vendors), reviews, and booking/event details (event type, dates, venue, guest count, budget).
• Messages: the content of chats between customers and vendors.

2.2 Payment information (vendors only)

Vendor subscriptions are billed through the Apple App Store (on iOS) or Google Play Billing (on Android) and managed via RevenueCat. We do not collect or store your card, UPI, or bank details — payment is handled entirely by Apple or Google. We (through RevenueCat) receive limited subscription data (e.g. subscription status, plan, and renewal/expiry dates) so we can unlock and manage your paid features.

2.3 Information collected automatically

• Device & push token: a push-notification token (via Expo/Firebase) so we can send you booking and message alerts, if you enable notifications.
• Usage & diagnostics: basic technical data needed to operate the Apps.

We do not knowingly collect precise GPS/background location.

3. How we use your information

We use your personal data to:

• create and manage your account and profile;
• connect customers and vendors, and enable enquiries, bookings, and chat;
• show vendors relevant to your selected location;
• process vendor subscriptions (via the Apple App Store or Google Play);
• send transactional notifications (new enquiry, booking updates, messages);
• display vendor listings, photos, and reviews;
• maintain safety, prevent fraud and abuse, and enforce our terms;
• comply with legal obligations.

4. Legal basis

We process your personal data on the basis of your consent (which you may withdraw), and where necessary to provide the service you request, to comply with legal obligations, and for our legitimate uses as permitted under the DPDP Act.

5. How we share your information

We share personal data only as described here. We do not sell your personal data.

• Between customers and vendors: when you make an enquiry or booking, the relevant vendor (or customer) can see the information needed to fulfil it — e.g. your name, phone number, and event details. Vendor business details, photos, and reviews are shown publicly in the customer app.
• Service providers (data processors):
  • Supabase — database, authentication, file storage, and hosting.
  • Apple — Sign in with Apple, and App Store billing for vendor subscriptions on iOS.
  • Google — Sign-In, Google/Firebase services, and Google Play Billing for vendor subscriptions on Android.
  • RevenueCat — vendor subscription management (receives your app user ID and purchase/subscription status).
  • Expo / Firebase Cloud Messaging — push notifications.
• Legal and safety: where required by law, court order, or to protect the rights, safety, and property of BuyEvenn, our users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.

6. Data storage, location, and security

Your data is stored and processed on our service providers' cloud infrastructure (including data centres that may be located in or outside India). We use industry-standard measures — including access controls, encryption in transit, and row-level security — to protect your data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data retention

We keep your personal data for as long as your account is active or as needed to provide the Apps, and thereafter as required to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we delete or anonymise your personal data, except where retention is required by law (for example, transaction/tax records).

8. Your rights

Subject to the DPDP Act, you have the right to access, correct or update, and erase your personal data, to withdraw consent, to nominate another person to exercise your rights, and to grievance redressal (see Section 11).

You can update your profile and location in the app. To request access, correction, or deletion of your account and data, contact us at buyevenn@gmail.com or use the in-app account-deletion option (Profile → Account Settings → Delete Account). We will respond within the timelines required by law.

9. Children

The Apps are intended for users 18 years or older. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, contact us and we will delete it.

10. Third-party links and services

The Apps may reference third-party services (e.g. Apple, Google, the App Store, Google Play, and RevenueCat). Their handling of your data is governed by their own privacy policies, not this one.

11. Grievance Officer

In accordance with the DPDP Act and applicable rules, you may contact our Grievance Officer for any questions or complaints about your personal data:

• Name: Mohammed Hashir K B
• Email: buyevenn@gmail.com
• Address: Rifahiya Mahal, Arikady, Kasaragod, Kerala, India

12. Changes to this Policy

We may update this Policy from time to time. Material changes will be notified in the Apps or by other reasonable means. The "Last updated" date at the top reflects the latest version. Continued use of the Apps after changes take effect constitutes acceptance.

13. Contact us

Questions about this Policy or your data:

• BuyEvenn
• Email: buyevenn@gmail.com
• Address: Rifahiya Mahal, Arikady, Kasaragod, Kerala, India